Technology
The Business Benefits of Bringing Field Service and CRM Software Together
FSM and CRM are best-of-breed solutions that tackle two areas essential to field technicians – customer service and customer experience. When in sync, companies can benefit from improved service levels and increased revenue.
By Andrew Lichey
November 5, 2018
Topics
Technology
by Andrew Lichey
Andrew Lichey is responsible for developing and evolving the IFS Field Service Management software product. He has been leading field service management software development projects since 1996. Prior to that, he served as an intelligence analyst for the U.S. Army. He holds a degree in computer science from the University of Wisconsin-Milwaukee.
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