Improve Business Practices and Communication to Save Time, Increase ROI and Enable the Field Access to Crucial Information

Mr. Brandon Paslay, New Way Electric’s Owner/CEO spent three years searching for the right project management solution to help improve operations at his company. Since its founding in 1979, his company grew and faced many challenges including document control, communication, reporting accuracy, lost revenue, limited risk management, errors in the field, and responding to RFIs, to name a few.

Improving business practices was paramount in migration strategy

As the Chief Executive, improving business practices was paramount to selecting the right solution platform to migrate from using Dropbox and Excel files and Network directories in day-to-day practices. Another key initiative included implementing an easy-to-use system with extensive communication capabilities for the field and office to automate many processes throughout the project lifecycle.

“Fortunately, our original project delivery process using Dropbox, Excel files, and File Directories were not far off from the project management best practices subscribed by the eSUB platform, so NWE’s transition was much easier than anticipated.”

Solution and Benefits

Selecting the right subcontractor solution

NWE selected eSUB’s cloud-based project management platform because it not only enabled document control and expanded access to the field, it was a user-friendly process oriented system designed for the subcontractor to manage RFIs, Change Orders, and Reporting on Jobs, among other crucial capabilities. “When we reviewed eSUB, it had many benefits that directly improved our daily business practices and increased visibility of projects.”

Why implementation and service matters

User adoption is crucial to the successful implementation of any technology. eSUB’s easy-to-use system is what differentiates the product from other project management platforms. "The office and field users immediately bought into eSUB because it mirrored our existing daily activities and simply automated many workflows. New user training took approximately 2-hours,” said Mr. Paslay. “and, we were up to speed and running our first project within a couple days.” In addition, onboarding new employees only takes an hour or two. “eSUB’s ongoing service and support help us maintain excellence for our own customers,” said Mr. Paslay.

Field enablement and connecting the office

eSUB’s Field Works Mobile application enables the New Way team to document and update project data from anywhere in the field. To his delight, Mr. Paslay was recently on vacation in the Dominican Republic (1000 miles away) and was still able to conduct business with his project teams. Utilizing cloud technology, eSUB's mobile application allows team members to communicate quicker, increase their productivity and reduce re-work.



eSUB also allows NWE’s project team members to stay connected to each other while on a jobsite shaving precious minutes and even hours from the work schedule. And by not having to chase down or call the office about contracts, insurance documents, RFIs, change orders and the most current project plans, employees keep projects moving forward while working in the field. The office personnel and field staff essentially become one unit. Using eSUB, staff in the field can create, store, and access all projects from their mobile devices (smartphones, tablets, and laptops). They also have the ability to capture photos and annotate from the field and share in real-time with the office and other eSUB users. With access to project files such as plans, pictures, specs, RFIs, and more, field staff can take and log notes, search, call, text, and email project contacts and access project data securely. The field is empowered to do the work correctly and efficiently while being on the same page with the office.

Return-On-Investment (ROI)

https://www.youtube.com/watch?v=RTQXG8Cks0I

eSUB’s ROI for NWE has been significant from the start. “The system paid for itself after the first job,” according to Mr. Paslay. Lost time mitigation on every project is a key revenue metric to gauge to get paid by the General Contractor. “Personally, it saves me 2-hours per day in work since I’m not only the Owner but lead Project Manager overseeing several running projects with Project Leads out in the field.” The constant calls and miscommunication in the field have stopped because there is a “communication fabric” and standardized system for managing project delivery and everyone has real-time access to job information.Try a free demo of eSUB