Business

The Four-Part Plan to Achieve Client Satisfaction and Increase the Probability of Repeat Business
Businesses are built on the satisfaction of their clients. Unhappy customers directly impede a company’s success, yet satisfied clients lead to business growth and strong profitability.
By Dennis Cornick
March 4, 2019
Topics
Business
by Dennis Cornick
Dennis Cornick is global director of sales and marketing for Gilbane. He is the liaison to the executive management team on sales activities, administers Glibane University’s sales training program and directs Gilbane Center of Excellence leaders in various market segments.
Related stories
Business

Construction Futures: March 2025 Economic Roundup
By Construction Executive
Momentum waivered, backlogged slowed and input costs increased, yet spending inched higher, jobs were added and contractor confidence grew.
Business

Combating Construction Carbon: How Heavy Machinery Can Further Sustainability
By Leif Bruhn
Contractors must act now to build the new cities of tomorrow without relying on the building practices of yesterday. Decarbonizing off-highway machines such as excavators will play a critical role.
Business

Checking In: Construction Company Founder Details His Own Struggle With Depression
By Maggie Murphy
The B1M founder and mental-health advocate, Fred Mills, tells all about his love for construction, his personal struggle in overcoming mental-health challenges and what he believes the industry can do to ensure its workforce is thriving.